Return and Claims Policy – Georgia Melbourne

Note: We do not offer free returns. Return shipping costs are the responsibility of the customer.

Can I return my order?

Yes. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The order includes all original parts, accessories, and packaging in the same condition as received.

• The product has only been used under normal conditions. Damage caused by misuse is not eligible for return.

• Products for which hygiene is important must be thoroughly cleaned before being returned.

• Any product defect must have been identified immediately upon receipt.

• We reserve the right to charge the customer for return shipping costs.

Returns will be processed within 7 business days. If all conditions are met, your return will be officially approved within that period. We reserve the right to refuse returned items if we believe they have been used improperly or damaged for reasons beyond our responsibility.

How do I return my order?

If your order meets the conditions above, please follow these steps:

Send an email to: info@georgiamelbourne.com

Your email must include:

• Order number

• Reason for the return

• Photo of the product (if it is damaged)

• Customer's full name

• Customer's address

We will contact you and provide the correct return address. Please do not send your return to the original sender's address, as we will provide the appropriate return location.

Return shipping costs are the responsibility of the customer.

Cancellation Policy (Right of Withdrawal)

Customers have the right to withdraw from the purchase agreement in accordance with applicable consumer protection laws, provided they are acting as private individuals and the purchase is not primarily related to their business or professional activities.

A. Cancellation Conditions

Withdrawal period: You have 14 days from the day you, or a third party designated by you (other than the carrier), receives the final item in your order.

Because we use an automated order processing system, orders begin processing immediately after they are placed. For this reason, once processing has started, it is no longer possible to stop shipment or issue a refund before the order has been delivered.

To exercise your right of withdrawal, you must notify Emily Toronto by providing a clear statement (for example, by email). The withdrawal process is completed once we have received the returned goods.

Return shipping costs are the responsibility of the customer.

Orders Already in Transit

As our products are shipped from Asia, delivery times may be longer and are outside of our control.

If your order is already in transit, it cannot be cancelled. You must wait until it has been delivered and then follow the return procedure. You may notify us of your intention to cancel in advance. To help speed up the process, please send us your shipping receipt once the return has been dispatched.

Effects of Withdrawal

If you withdraw from the agreement, we will refund all payments received from you, excluding the original shipping costs (and any additional charges resulting from a delivery option you selected other than our standard shipping method), without undue delay and no later than 14 days after receiving both your withdrawal notice and the returned products.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

No additional fees will be charged for processing your refund.

Additional Information

All returns must be sent, at the customer's expense, to our central warehouse in Asia.