Winter jackets
Jumpers
FAQ (Frequently Asked Questions)
I haven’t received my order confirmation — what should I do?
After placing your order in our online store, you should receive an order confirmation via email.
If you have not received your confirmation email within one hour of placing your order, this may be due to the following reasons:
- The confirmation email may have been sent to your SPAM folder.
- You may have entered an incorrect email address during checkout.
If neither of these applies, please contact our customer service team via email: info@georgiamelbourne.com
It is also possible that your order was not successfully completed.
Can I modify my order later?
If you contact us within 24 hours, we will do our best to modify your order according to your preferences.
However, we process orders as quickly as possible, so we recommend that you do not wait too long.
Where is my order?
Once your order has been packed and is ready for dispatch, you will receive a shipping confirmation email.
If you have not received your order within 15 business days from the dispatch date (after receiving your shipping confirmation email), please contact our customer service team via email: info@georgiamelbourne.com.
We will be happy to assist you.
How long do I have to make a complaint about my order?
The return period is 30 days from the date you receive your product.
If you would like to cancel your order, please contact our customer service team and we will take care of everything for you.
FREE DELIVERY
Free standard delivery across Australia with Australia Post.
SECURE PAYMENTS
Pay safely using multiple trusted payment methods including Visa, Mastercard.
RETURNS & EXCHANGES WITHIN 30 DAYS
Not completely satisfied? Return or exchange your order within 30 days, hassle-free.
Why you will love the Lina™ dress: